Terms & Conditions | 3 Dot Software Solutions

1. Use of this website

By accessing this website you agree to these terms. Content on the site is provided for general information about our services and may be updated or changed without notice.

2. Enquiries and contact form

Submitting an enquiry does not create a contract or oblige either party to proceed. We aim to respond to genuine enquiries promptly. Please do not submit confidential or sensitive information through the form.

3. Services and scope

Every engagement is governed by a separate written proposal or agreement setting out scope, deliverables, timelines and cost. Work outside that agreed scope is treated as a change request and may affect timeline and cost.

4. Client responsibilities

Timely delivery depends on the client providing required information, content, approvals and access. Delays in these may shift agreed timelines.

5. Payments

Fees, milestones, taxes and payment schedules are as stated in the applicable proposal or agreement. Work may be paused where agreed payments are overdue. Unless expressly stated otherwise, payments made for work already performed are non-refundable.

6. Intellectual property

Website content, branding and materials produced by us remain our property until ownership is transferred under an engagement agreement. On full payment, deliverables created specifically for a client transfer to that client as set out in the agreement. Our pre-existing tools, frameworks and reusable components remain ours and are licensed for use within the delivered solution.

7. Third-party software and services

Solutions may include third-party software, libraries, plugins, hosting or APIs governed by their own licences and terms. Related subscription or licence fees are the client's responsibility unless agreed otherwise, and we are not responsible for changes, outages or discontinuation of third-party services.

8. Support and maintenance

Support after delivery is provided under the agreed warranty period or an annual maintenance contract. Work outside that cover is quoted separately.

9. Confidentiality

Each party will keep the other's non-public information confidential and use it only for the purposes of the engagement.

10. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental or consequential loss, including loss of profit, revenue or data. Our total liability for any claim relating to an engagement is limited to the fees paid for the work giving rise to the claim.

11. Data privacy

Information shared with us is handled as described in our Privacy Policy.

12. Termination

Either party may end an engagement as set out in the applicable agreement. Fees for work completed up to the termination date remain payable.

13. Changes to these terms

These terms may be updated from time to time. The version published on this page is the current one.